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Manufacturers' Warranty Terms
For your convenience, Gollihur Music has collected the terms of many of our manufacturers' product warranties. These are the terms that are supplied by each manufacturer, and are subject to change without notice.
I hope that this information is useful to you, but please be aware that each manufacturer sets their own policies and any warranty service is subject to those policies.
Important note about warranty coverage outside the USA: Products sold are subject to US warranty terms, and in many cases may need to be returned to the US for service. In those cases purchasers must return items to the US at their cost, and in some cases may need to cover some or all the costs for reshipment, depending on the warranty arrangement with the manufacturer. In some cases parts may be supplied for local installation/replacement.
| Acoustic Image
Amps, Combos, Speaker Cabinets
As a general statement, during the first five years, we will repair for free or replace (at our option) any of our products if they are not functioning as they should. Beyond that, we will fix any of our products without charge no matter how old they are. Both commitments apply whether you are the first owner or the fifteenth.
You are, however, on the hook for the shipping, including assuring that the amp is well protected and insured. But please call first because in many cases a return will not be necessary because we can frequently pinpoint the problem over the phone and ship you a part along with instructions for a DIY repair.
Beyond that, there are a few additional caveats: naturally, free service is only available to products that have not been tampered with or abused, modified, repaired by third parties. Also, drivers are only covered for the initial owner for manufacturing defects (180 days), not longer term wear and tear. And to resuscitate older products, we must be able to get our hands on replacement parts. But in the unlikely event that we don't have the parts to fix your AI combo or integrated amp, we will offer a generous trade-in for the old unit toward a new one. We can then cannibalize your trade-in for parts.
Please call Acoustic Image to obtain return authorization and shipping instructions prior to returning any product for warranty repairs.
Bottom line, we don't say that ours is a "lifetime warranty" or even a "limited lifetime warranty". We do, however, commit to treat you the way we would like to be treated. For good.
AMT (Applied Microphone Technologies)
Specialized Instrument Microphones
Duration of this warrantee will remain in effect for one year from the date of the original purchase. This warranty may be enforced by the original purchaser and subsequent owners during the warranty period, so long as the original dated sales receipt or other proof of warranty coverage is presented when warranty service is required.
What is covered?
Except as specified below, this warranty covers all defects in materials and workmanship in this product. The following are not covered by the warranty:
We will pay all labor and material expense for covered items. Shipping charges are discussed later in this warranty. If your unit needs service, please write or telephone us and we will advise you where the unit should be taken or sent. If you write us, include your name, complete address, daytime telephone number, and a description of the problem.
- Damage resulting from accident, misuse, abuse or neglect.
- Failure to follow instructions included with microphone.
- Repair or attempted repair by anyone not authorized by A.M.T.
- Failure to remove battery when storing.
- Cause other than product defects including: lack of skill, competence, or experience of use.
- Damages occurring during any shipment of this product (claims must be presented to carrier).
- Damage to any unit which has been altered, or which the serial number has been defaced, modified, or removed.
DO NOT RETURN YOUR UNIT TO AMT WITHOUT A REPAIR AUTHORIZATION NUMBER.
If it is necessary to ship the product for service:
You must pay initial shipping charges, but if necessary repairs are covered by the warrantee, AMT will cover the return shipping charges via carrier of AMT's choice to any destination within the United States.
Whenever warranty service is required a copy of the original dated sales receipt must be presented.
Exclusion of certain damages:
AMT's liability for any defective product is limited to repair of replacement of the product of our option. AMT shall not be liable for damages based upon inconvenience, loss of use of the product, loss of time, interrupted operation, commercial loss; or any other damages whether incidental, consequential, or otherwise. Some states do not allow limitations an implied warrantee lasts, and/or do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations may not apply to you. This warrantee is not enforceable outside of North America. This warrantee gives you specific legal rights, and you may also have other rights which vary from state to state.
All products from DPA Microphones are covered by a two-year limited warranty on both mechanical functionality and documented specifications as long as the items are not mistreated, abused or modified in any way. In case of a warranty claim your invoice is your warranty registration.
D-TAR (duncan | turner acoustic research)
D-TAR offers the original purchaser a one-year limited warranty on both labor and materials starting from the day this product is purchased from an Authorized D-TAR Dealer. D-TAR will repair or replace this product, at its option, if it fails due to faulty workmanship or materials during this period. Defective products should be returned to your USA dealer, international distributor, or sent direct to our factory postage prepaid along with dated proof of purchase (e.g., original store receipt) and a RMA number clearly written on the outside of the box. Please call our factory at 805-964-9610 for an RMA number.
This warranty does not apply to damage to this product or an instrument caused by misuse, mishandling, accident, abuse, or alteration. Product appearance and normal wear and tear (worn pain, scratches, etc.) are not covered by this warranty. D-TAR reserves the right to be the sole arbiter as to the misuse or abuse of this product. D-TAR assumes no liability for any incidental or consequential damages, which may result from the failure of this product. Any warranties implied in fact or by law are limited to the duration of this express limited warranty.
Amps, Combos, Speaker Cabinets
The warranty period for Euphonic Audio Speaker Cabinets is THREE YEARS from the date of purchase. The warranty period for Euphonic Audio iAMP ® amplifiers is ONE YEAR from the date of purchase This covers defects in material and workmanship for the original owner. The warranty is void under the following conditions:
Euphonic Audio Inc. reserves the right to make such determination of the above on the basis of factory inspection.
- If the unit has been damaged due to accident, improper handling, installation or operation
- If the unit has been damaged in shipping Abuse or misuse
- Unauthorized repair or attempted repair
- If the serial number has been defaced or removed
All liability for any incidental or consequential damages for breach or any expressed or implied warranties is disclaimed and excluded here from.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so that the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Please follow these steps if your Speaker Cabinet requires repair:
- Locate your original bill of sale which should include date and place of purchase.
- Call, FAX or write to Euphonic Audio describing the problem and for issue of a Return Authorization Number (RA)
- Pack the unit carefully, preferably in the original shipping carton, enclose a brief description of the problem, and a copy of the Bill of Sale. Write the RA number on the carton and ship prepaid to the factory. Please be sure to properly insure the unit when shipping it.
- If it is determined that the unit is under warranty, we will repair the unit as deemed appropriate (repair or replacement parts) free of charge and return the repaired unit to you.
- If it is determined that the unit is not under warranty, we will return the repaired unit COD for the cost of repair, shipping and insurance.
Upright Bass Instruments
"We guarantee this instrument to the original purchaser against defects in material or workmanship for two years from the date of purchase. We agree to repair or replace the instrument, without charge, if found to be defective due to any fault of ours. This guarantee does not cover natural wear of the instrument, replacement of strings or mishandling."
H-Clamp Microphone Holders
Your H-clamp is designed and manufactured to aerospace standards, using aircraft grade materials. It is extremely robust and if used according to the instructions in the user manual, should continue to work perfectly for a lifetime.
To ensure you get a lifetime of service from your H-clamp, Exploraudio backs every H-clamp with the following warranty:
1. For the 1st year after purchase, any defective H-clamp will be replaced free of charge.
2. After the first year, for as long as you own your H-clamp, if it becomes faulty, it can be returned for a free overhaul. All necessary repair work will be free of charge but any parts used in the repair may be chargeable at the normal spares price. You will be advised of any costs before they are incurred.
are warranted to function for a period of One (1) Year from the date of purchase. If the unit fails to function properly within the warranty period, free repair and the option of replacement or refund in the event that FISHMAN is unable to make repair are FISHMAN’s only obligations. This warranty does not cover any consequential damages or damage to the unit due to misuse, accident, or neglect. FISHMAN retains the right to make such determination on the basis of factory inspection. Products returned to FISHMAN for repair or replacement must be shipped in accordance with the Return Policy, as follows. This warranty remains valid only if repairs are performed by FISHMAN. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
To return products to FISHMAN TRANSDUCERS, you must follow these steps...
- Call FISHMAN TRANSDUCERS at 978-988-9199 for a Return Authorization Number (“RAN”).
- Enclose a copy of the original Bill of Sale as evidence of the date of purchase, with the product in its original packaging and a protective carton or mailer.
- FISHMAN TRANSDUCERS’ technicians will determine whether the item is covered by warranty or if it instead has been damaged by improper customer installation or other causes not related to defects in material or workmanship.
- Warranty repairs or replacements will be sent automatically free of charge.
- If FISHMAN TRANSDUCERS determines the item is not covered by warranty, we will notify you of the repair or replacement cost and wait for your authorization to proceed.
340-D Fordham Road Wilmington MA 01887 USA
Phone 978-988-9199 • Fax 978-988-0770
Amplifiers and Speakers
Genz Benz warrants all products to be free from defects in material and workmanship, for a period of 3 years from the date of purchase, when purchased from an authorized Genz Benz dealer (Gollihur Music is an authorized dealer).
This warranty does not cover normal wear and tear incurred from normal designed use of the product or use of performance beyond its intended design. This warranty is valid in the US and Canada only.
Preamp and power amp tubes are warrantied by their respective manufacturers for a specific time and are not part of the Genz Benz 3 year warranty period.
Except to the extent precluded by State Law, Genz Benz specifically excludes from this warranty any responsibility for consequential or special damages. This warranty is only effective if a copy of the original sales receipt is presented at the time of warranty service. This limited warranty is completely transferable to any subsequent buyer as long as the original sales receipt is transferred to such subsequent buyer.
GENZ BENZ will repair or replace, at its option, any defective materials provided the product:
Any products which may be used for rentals, while in dealer's inventory, shall be covered from the date of original invoice to the dealer for a period of one year. If rented products are subsequently sold from dealer's stock, this warranty shall be in effect only for the remainder of the one year warranty period not yet used.
- Has not been misused, abused, tampered, altered, or damaged wither by accident or during shipment.
- Has not been modified or repair attempted by unauthorized personnel.
- Has not been subjected to excessive or insufficient power, i.e. burned or discolored voice coils or crossover components.
- Has been returned to Genz Benz or its authorized service center, freight pre-paid, together with copy of the original sales receipt, from an authorized dealer.
- Has been registered with Genz Benz within 10 days of purchase date.
- Has its original serial number intact and has not been defaced, changed or removed.
Genz Benz makes no other warranties, written or implied, with respect to its products merchantability or fitness for a specific purpose, other than covered in the duration of length of this warranty. This warranty gives you specific legal rights, which vary from state to state.
Pickups, Preamps, Microphones
Warranty & Return Policy:
K&K Sound Systems grants all its customers a 12-month warranty. If your product becomes defective within 3 months of receiving it, we will repair or exchange it free of charge. After 3 months, it is repair only. We normally have a 24 to 48 hour turnover time for repairs.
This warranty excludes products that have become defective due to consumer-inflicted damage, rough handling, or not following installation instructions. A sales receipt/proof of purchase must be included with all defective products.
You may return any item -- to K&K Sound -- within two weeks of receiving it if you are unsatisfied for any reason. There will be a 5% restocking fee (calculated from the retail price) on all returns. A sales receipt/proof of purchase must be included with all returns.
To return an item, you must call or e-mail to firstname.lastname@example.org to obtain an RA number. This number is valid for 10 days. For your return, please include the following:
Please send to:
- RA number on outside of box
- A note including the description of the problem and the RA number
- Sales receipt/proof of purchase copy
- Complete contact information with phone number
K&K Sound Systems Inc
92798 Cape Arago Hwy
Coos Bay, OR 97420
You are responsible for making sure the item is securely packaged so no transport damage can occur which is not covered by warranty.
Electric Musical Instruments
NS Design will cover all defects in material and workmanship for five years for the CR Series, three years for the NXT Series, and two years for the WAV series from the date of purchase. We will repair or replace, at our option, any instrument or part thereof which is found by us to be defective. This warranty includes the tuning hardware, electronics, pick-up systems, truss rod, bridge, fingerboard, neck and stand. This warranty does not include replacement of strings or batteries, or wear to potentiometers, the fingerboard, or surface finish. Problems resulting from disassembly, modification, customization, or repair by anyone without prior authorization from NS Design are not covered by this warranty. We assume no liability other than for the actual repair of the instrument to playable condition within our specifications. This is our sole warranty, and it includes all warranties, whether expressed or implied. You may have specific warranty legal rights which vary from state to state.
Radial Engineering (ToneBone)
BassBone Switcher/Preamp, BigShot i/O Switch
All products sold by RADIAL come with a 1-year limited warranty. This limited warranty protects you against defects in workmanship. The warranty does not cover any consequential or inconsequential damage or any losses. Specifically, if you have a problem due to defect, you must make the arrangements and cover the costs to return the product to us with a copy of the original sales invoice and we will repair the product and return it to you at our cost. All warranty claims require a return authorization. Contact the RADIAL service department for details.
Transferable 3-Year Warranty:
Some RADIAL products come with a 3-Year Transferable Warranty. This means that if you buy the product and decide to sell it, the warranty can be transferred to the person that buys it, thus providing continuous warranty support and added value. This Transferable Warranty follows the same procedures and limitations outlined in the Standard Warranty. This means that if you sell the product, you must provide the buyer with a copy of your original invoice so that he, in turn, may be able to submit this should a warranty claim be required.
As with all typical warranties, only manufacturing defects are covered. Furthermore, parts that are subject to wear and tear such as switches, potentiometers and tubes are not covered under this warranty. This, however, does not mean that these will not be repaired or replaced free of charge. We pride ourselves in supporting the products we sell and will often exchange these parts free of charge pending the age of the device. This decision will be undertaken by RADIAL and in no way obliges the company to perform such tasks.
Traynor Amplifiers (Yorkville)
DB100 Dynabass Amplifier
2 Year Unlimited Warranty:
Traynor's two-year unlimited warranty on this product is transferable and does not require registration with Traynor Amplifiers or your dealer. If this product should fail for any reason within two years of the original purchase date (ten years for the wooden enclosure), simply return it to your Traynor dealer with original proof of purchase (PRIOR RETURN AUTHORIZATION REQUIRED - contact Gollihur Music BEFORE returning any item) and it will be repaired free of charge.
Freight charges, consequential damages, weather damage, damage as a result of improper installation, damages due to exposure to extreme humidity, accident or natural disaster are excluded under the terms of this warranty. Warranty does not cover consumables such as vacuum tubes.
This warranty is valid only in Canada or the United States of America. For more information on enforcing your warranty coverage outside Canada & the United States of America please contact Traynor Amplifiers - World Headquarters.