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Bob's Bargain Basement
Unlike some of our competitors, we are an authorized retailer for everything we sell - we do not use unathorized "Gray Market" sources.
However, things -- as they say -- often change. Sometimes you've got to return something.
To begin with, it's easiest to rule out the items that usually CANNOT be returned for refund/credit; here they are:
So, your best practices are:
Deductions/costs that may apply to your return:
Shipping methods for returns:
For customer-initiated returns (returns for reasons that are not our "fault") you pay for return shipping. We may choose to recommend shipping options, based on our analysis of cost, ship time and reliability - however, as the shipper you are free to ignore our suggestion and use any shipping method you prefer. Tracking or insurance is at your option - but be aware that we can assume no responsibility for items lost or damaged in transit.
How and when we'll handle returned items:
Authorized returns will be handled promptly; store credits will be applied to your User Profile ASAP and do not expire. Refunds, when offered, will be processed immediately upon inspection and restock, which should be within a few hours of receipt of your return. However, please be aware that it often takes 2-3 business days for the bank to update your online account; as such, refunds processed today may not appear on your online statement for a couple of days. In any case, email confirmations will be sent to you to let you know that the return has been completed.
Packages/returns sent to us without preauthorization will be refused and returned to you at your cost.
The bottom line: we are not hard guys, and are certainly willing to do our best to work with you -- just get in touch if you have any questions or concerns.
Contact us to arrange for a return
An Important Note About Broken Bass Bows:
Especially when under tension, a simple rap against a hard surface (like the post of a music stand) can easily break a bow. Bumping into a bow that is perched on the lip of a music stand is also a common "maker of unhappy bassists" -- the bow hits the floor, and suddenly the stick is in two pieces. I really hate taking those phone calls -- it makes me sad, as such a tragedy can be easily avoided, but also, parents of younger players who deny they did anything (would you expect them to fess up?) often incorrectly blame the bow.
Put simply, a bow that "snaps" from a seemingly innocuous rap against a chair leg is not a sign of a "defective" bow, any more than shattering a glass vase by grazing a marble countertop would be considered the fault of the vase.
We STRONGLY recommend that you (and/or your bass-playing children) exercise prudent, responsible handling of ANY wooden bow, whether bought from us or not. A wooden bow is a fragile musical instrument in and of itself, and should be treated with the same care afforded the bass.
To limit accidents, there are bow "holders" available, which can help keep them safe from harm; we sell bow quivers (a leather bow "holster" that ties to the tailpiece) as well as inexpensive hooks that clip onto the music stand, providing a safer means for putting the bow down for pizz sections. You can find them in the Bow Accessories section.
If you ever get an email asking you to verify your information, password, or credit card number on GollihurMusic.com (or anyone else for that matter), it's probably somebody phishing for your personal information. If we have a billing issue with one of your orders, we'll ask you to call us or go online to update your payment information in your account. We'll never ask you to send sensitive payment details through email (email is not secure). The best advice I can give for this, or any other similar incidences with other sites, is never click on a link within an email. If you are unsure about the legitimacy of any similar request, it's best to go to the website directly; if there is anything to the request, there's likely to be information there.
You can view our full privacy statement here.
There are no US taxes applicable to non-US (foreign) orders, but taxes may be collected by your country, province, etc.; how much those taxes may be is something we cannot know for every area of the world. Please contact your own country's customs authority for more information. We have more in-depth information about orders to non-US destinations here.
In order to take advantage of warranties, you may have to register your purchase with the manufacturer. You may also have to ship (sometimes at your cost) the item back to them for inspection, service, or replacement. Once you've had an item for 30 days, the manufacturer's terms take over. We cannot act on your behalf -- but if you need information about your order, including a proof of purchase, we're happy to provide it.
Visit our warranty page for information about each specific manufacturer's terms and warranty periods. But do let us know if you have any questions or are having any issues, we are here to help.
If warranty terms for your product are not shown on our site, do not presume they don't have one; some item manufacturers do not post a formal, written statement, and you should visit their websites for the most common information, as I may have overlooked an update. You should also contact them directly for full clarification of any terms you do not understand or agree with.