|"Not Just a Store, We're Your Upright Bass Information Destination."
UPRIGHT BASS SPECIALISTS... ON THE WEB SINCE 1997
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We are an authorized retailer for everything we sell - we do not use unathorized "Gray Market" sources.
How To Make a Purchase
Just click on the Add To Cart button adjacent to the item(s) you wish to order. You can then continue to shop if you wish, adding additional items. When you've added everything you wish to purchase, click on the Shopping Cart text at the top of the page, click on Checkout and follow the easy instructions to enter the requested billing, shipping, and payment information. IMPORTANT: If you create an User Profile with a password you'll be able to sign in and check the status of your order 24/7.
Credit and Debit cards issued by Visa, MasterCard and Discover are accepted (sorry, no Amex*). The system is on a secure server and your credit card information is fully encrypted. Additionally, our system does not charge your card automatically - each order is individually reviewed by us before the charge is processed.
Generally, we can accept credit cards from issuers and cardholders worldwide! On rare occasions, we may be unable to accept non-US based cards for certain purchases; but go ahead and place your order, we'll let you know if there are any issues. More info on paying from and shipping to non-US countries...
* TIP: If you really prefer to pay with your American Express Card, link it to your PayPal account and pay for your order using PayPal, sourcing the funds from the Amex.
We can accept PayPal if we are shipping to a PayPal Confirmed Address. An address is confirmed if the billing address for your registered credit card matches your shipping address. PayPal provides this level of confirmation for their users in the US, Canada and the UK. This means that we can currently only accept PayPal from buyers in those countries. Sorry, payments shipping to an unconfirmed address will be returned. Visit this information page or PayPal.com for information on how to confirm your address. To use PayPal as a payment type, simply shop using the on-line Secure Shopping Cart and choose PayPal as your payment; you will be taken directly to the PayPal site when you finalize your order. If shipping costs are not automatically calculated, we will generate an additional invoice for the shipping costs for you to approve and pay.
PayPal now offers "Bill Me Later," a service which allows you to pay over installments. This financing arrangement is made with PayPal; you can choose "PayPal" as your payment type at Gollihur Music, and then select the "Bill Me Later" option when you arrive at the PayPal site to make your payment. More information on this option is available by clicking the graphic to the right.
Please refer any questions about how this program works, and other terms, to PayPal directly. You will need to have or create a PayPal account to take advantage of financing opportunities.
You can choose the CHECK option when you use the Secure Shopping Cart - and mail a check or money order to Gollihur Music, 195 Center Street Unit F, Sewell NJ 08080, USA. Write your order number in the memo field on your check or money order. If shipping costs are not automatically calculated, we will generate an invoice, including shipping, to the email address you provided for you to approve and pay. We do not do "checks by phone."
NON-U.S. CHECK OR MONEY ORDER PAYMENTS: Checks or Money Orders must be in US Dollars and payable at a US bank.
Purchase Orders can be accepted from schools and universities based in the USA. You may easily complete one using figures for cost and shipping from our shopping cart (add items to the cart to compute a total using combined shipping costs), or, alternately you can email us with a list to confirm the items and shipping costs. You may mail the completed purchase order, or fax it to us at . We cannot accept PO numbers over the phone or by email, we need an official, confirmable school purchase order. Also note that, due to the extra costs and paperwork involved, we do not accept a PO for orders under $100.00.
If you don't want to order online (our most convenient option), then what?
Call us at 856-292-3194 9am-7pm Eastern Time and talk to Mark, Christopher, or Bob's growly voice (no, I didn't just get out of bed, and I'm not mad, I just sound that way - I had major throat surgery in 1990, and am happy to be a cancer survivor), and we'll take your credit card order over the phone. Want to talk about your choice or amplification challenges? We'll be glad to chat with you and try to help. You don't have to buy a pickup to just call and chat about bass stuff! Please consider any time differences, and limit calls to 9am-7pm New York City time (Eastern Time Zone).
We're not officially in the office on weekends or holidays, but we're often around, and will answer the phone if we can!
Our online shopping cart will add shipping costs to your order automatically, once you enter your address. We consolidate shipments and discount the shipping for orders that have multiple items wherever we can, so on rare occasions the shipping cost may be different from the calculated figure. If it must be increased for any reason*, we'll contact you for confirmation before processing the order.
* Sometimes the very involved logical mind for multiple cart items can be boggled. If the cart calculation is incorrect we'll get your approval before we increase the charge. Almost all items have shipping costs available before you purchase. If you create a User Profile with your address and log in, shipping costs are shown directly on the product page.
If you don't have a user profile, temporarily add items to your shopping cart and select your country or US state in the shopping cart to automatically calculate your shipping costs. You can easily remove items from the cart if you don't want to purchase them now.
How quickly will you get your order?
UPS Guaranteed Next Day and Second Day can also be arranged for credit card orders in the USA. You have the opportunity during checkout to specify your arrival needs, or you can telephone your order so we may provide immediate pricing. Keep in mind I'm on the east coast and need to hear from you before 3pm East Coast Time in order to ship your order today.
Our Delivery Services
Will you have to sign for your package? With UPS, we do not explicitly require a signature for delivery. The policy of UPS is to leave the decision to require a signature "at the driver's discretion" based upon risk and package value. The value of your order may fall into that category, depending on what you ordered. If you cannot be at the shipping location to take delivery, you may wish to contact UPS with the tracking number and ask them to hold it for you at their location for pickup. We cannot indicate that a signature is NOT required, as this leaves us open to liability if the package is taken off your porch before you get home. If you need us to explicitly require a signature at delivery, we can easily do this - a small (around $2-3) charge covers this service.
For Customers Outside the USA
We cannot ship to countries that are prohibited due to trade restrictions; we also reserve the right to refuse to ship orders to some countries due to our past experience with fraud or other delivery problems.
DEALER RESTRICTIONS: Some of our manufacturers have specific requirements for shipments outside the USA. For instance, we are only authorized to sell the 120v (USA/Canada) versions of the Radial Engineering products. If you plan to use your Radial device in a country outside the USA or Canada, you will have to source an alternate power adapter from an authorized dealer in that country.
SHIPPING CHARGES: If you want to see the costs for shipping an item to your country, you can simply add an item to your cart (temporarily) and select your country name in the shopping cart. Rarely, shipping costs to certain countries may need to be increased due to higher costs for insurance and alternate shipping methods that are required due to our experiences. If there is any change we will email you for authorization before processing your order.
PAYMENT: You can pay by Visa or Mastercard but only if the item is being shipped to the same address at which you receive your Visa or Mastercard statement (your BILLING ADDRESS and SHIPPING ADDRESS must be the same). We can also accept a bank cheque or money order, but it must be in US Dollars ($), payable at a US bank. You may also pay via a Western Union transfer for orders over $200. I prefer not to accept Bank Wire Transfers due to many problems with extra, unforeseen fees charged against the amounts of wire transfers by intermediary banks, which significantly reduces the amount I receive, complicates the order, and unnecessarily increases your costs and causes delays. If you must wire funds you must instruct your bank to cover both outgoing and incoming bank fees. For certain orders, we may require a guaranteed payment (Western Union, International Money Order) - we will contact you with details if this is the case.
SHIPPING METHOD: Large items are usually sent by USPS Express (EMS) or Priority Mail International (or sometimes UPS Standard in the case of Canada) for the pricing ranges quoted. Some country's shipping costs are higher due to higher costs for insurance and alternate shipping methods that are required due to experience. Faster UPS Express or Expedited service is available at a premium; please ask for a quote. Pickups, strings, bridges and other smaller items are usually shipped by the US Postal Service.
TAXES: Additional local taxes, VATs or customs processing charges may apply to non-US shipments as some countries, couriers, and other local authorities may assess levies, taxes (VAT), processing fees, etc., that we cannot predict. No U.S. taxes are applied to your order. You may wish to contact your government authorities to know what to expect; we do not know what fees your government might assess. These fees are not included in your charges from Gollihur Music; we have no control over local import, VAT, etc., taxes. If items are refused and returned for any reason you are liable for the shipping cost; it will not be refunded.
MARKING AS GIFTS, DECLARED SHIPMENT VALUES: As a business, we cannot understate the value of a shipment or declare it as a gift, please do not ask us to violate your country's laws. Besides, falsifying customs forms can sometimes lead to seizure of your package, delivery delays, or the charging of additional taxes and tariffs at customs checkpoints. So, sorry - we can't do it, no matter how nicely you ask.
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