Bob Gollihur - Gollihur Music
Bob Gollihur

Gollihur Music - Upright Bass Specialists
"Double Bass Pickup and Mic Systems, Strings, Electric and Acoustic Upright Basses, Strings, Amps, Accessories, and more..."

Mark Gollihur - Gollihur Music
Mark Gollihur

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UPRIGHT BASS SPECIALISTS... ON THE WEB SINCE 1997
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Product Search:
Gollihur Music - Upright Bass Specialists
BROWSE PRODUCTS
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  Upright
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Pickups/Mics For:
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609-624-1470
10am-6pm
Eastern Time


or mail check/MO




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Ordering FAQs
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Order Information, Policies, FAQ, & Shipping Costs

Have some questions about ordering from our site? Want to know what it costs to ship an item to you, no matter where in the world you are? What methods of payment can you use at Gollihur Music? These questions and more are answered below.

  • How much will it cost to ship my order, and how do you ship items?
  • Placing or Changing Orders
  • How long before you ship/I get my items?
  • Shipping to countries other than the US
  • Are there any sales taxes on orders?
  • Privacy Policies and Spoofed Emails "from us"
  • What service do you use to ship? Is a signature required?
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  • What are your Returns and Refunds Policies?
  • Do you have a catalog?
  • Where can I find product manuals?
  • What are the product warranties?
  • Which Pickup/Preamp should I get?
  • Can I install the pickups myself?
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    I'm ready to order - what's next?

      Use the Secure Shopping Cart system to buy using Visa, Mastercard, Discover or PayPal, or to mail a check or money order.

      Just click on the Add To Cart button adjacent to the item(s) you wish to order. You can then continue to shop if you wish, adding additional items. When you've added everything you wish to purchase, click on the Shopping Cart text at the top of the page, click on Checkout and follow the easy instructions to enter the requested billing, shipping, and payment information. IMPORTANT: If you create an account with a password you'll be able to sign in and check the status of your order 24/7.


      Visa, Mastercard, Discover AcceptedCredit and Debit cards issued by Visa, MasterCard and Discover are accepted (sorry, no Amex). The system is on a secure server and your credit card information is fully encrypted. We are unable to accept non-US based cards for some purchases, we'll let you know if there are any issues. More info on paying from and shipping to non-US countries...

      We can accept PayPal if we are shipping to a PayPal Confirmed Address. An address is confirmed if the billing address for your registered credit card matches your shipping address. PayPal provides this level of confirmation for their users in the US, Canada and the UK. This means that we can currently only accept PayPal from buyers in those countries. Sorry, payments shipping to an unconfirmed address will be returned. Visit this information page or PayPal.com for information on how to confirm your address. To use PayPal as a payment type, simply shop using the on-line Secure Shopping Cart and choose PayPal as your payment; you will be taken directly to the PayPal site when you finalize your order. If shipping costs are not automatically calculated, we will generate an additional invoice for the shipping costs for you to approve and pay.


      You can choose the CHECK option when you use the Secure Shopping Cart - and mail a check or money order to Gollihur Music, 7 Baywyn Drive, Ocean View, NJ 08230, USA. Write your order number in the memo field on your check or money order. If shipping costs are not automatically calculated, we will generate an invoice, including shipping, to the email address you provided for you to approve and pay. We do not do "checks by phone."

      NON-U.S. CHECK OR MONEY ORDER PAYMENTS: Checks or Money Orders must be in US Dollars and payable at a US bank.
      Purchase Orders can be accepted from schools and universities. You may easily complete one using figures for cost and shipping from the system (add items to the cart to compute a total using combined shipping costs), or, alternately you can email us with a list to confirm the items and shipping costs. You may mail the completed purchase order, or fax it to us at . We cannot accept PO numbers over the phone or by email, we need an official, confirmable school purchase order. Also note that, due to the extra costs and paperwork involved, we do not accept a PO for orders under $100.00.


      Call us at 609.624.1470 10am-7pm Eastern Time and talk to Mark or Bob's growly voice (no, I didn't just get out of bed, and I'm not mad, I just sound that way - I had major throat surgery in 1990, and am happy to be a cancer survivor), and we'll take your credit card order over the phone. Want to talk about your choice or amplification challenges? We'll be glad to chat with you and try to help. You don't have to buy a pickup to just call and chat about bass stuff! Please consider any time differences, and limit calls to 10am-7pm New York City time (Eastern Time Zone).


      Order by fax - I have a secure fax machine on a dedicated line for your ordering convenience. You can print out and fill in an order form to send your order if you prefer it to (or have difficulty with) the secure online shopping cart. Our dedicated line is .
      Click here for Adobe PDF version of Order Form to print



      Shipping Costs? Our new and improved custom shopping cart system will add shipping costs to your order automatically. Note that we consolidate shipments and discount the shipping for multiple items wherever we can, so on rare occasions the shipping cost may be different from the calculated figure. If it must be increased for any reason*, we'll contact you for confirmation before processing the order.

      * Sometimes the very involved logical mind for multiple cart items can be boggled. If the cart calculation is incorrect we'll get your approval before we increase the charge.


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    I'm not sure which pickup system is best for me, or I have another question.

      Jump to the Contact Us page and take a look at the FAQ (frequently asked questions) first. If it's not covered or you need specific guidance, feel free to email or call with a question -- sure, we love to talk bass, and will do our best to help you get the right match for your needs. But please read the product pages and references first, though; we've put a lot of time trying to include product info (and many customer testimonials) that may provide all the guidance that you require.

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    How quickly will I get my pickup/preamp?

      Over 95% of orders are shipped same or next day! We keep stock on most all of the items on the site and get regular quick shipments, and we ship every business day. We will email you if there is any delay in availability, and we will also email you when we ship your order, so please check your email account. Smaller items will usually be shipped by the US Postal Service via Priority Mail or First Class. Larger items are most often shipped by UPS, unless alternate arrangements are made. Basses ship by Freight Truck. Remittance by credit card or money order will also help to speed your order; personal checks are held for a clearance period of one week. You can usually expect your pickup/preamp within a week or so, but for the sake of unforeseen backorders (and US mail order regulations), I ask that you allow up to four weeks. But that's a very, very infrequent experience; even special orders are normally rapidly filled by our kind suppliers.

      UPS Next Day and guaranteed delivery (two day) can also be arranged for credit card orders. Keep in mind I'm on the east coast and need to hear from you reasonably early to make that happen same day.


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    How do you ship, and what does it cost?

    You can get automatic system quotes for most items in two ways:
    1. The system automatically displays basic USA shipping costs on each item page, but the displayed shipping rate can be customized to your specific country or US state. If you create a free user account - including a shipping address - the system will show the shipping cost to your address on most products if you are signed in to that account. BONUS: We combine shipments and discount the shipping for multiple items whenever we can, so the combined shipping cost of two items will usually be LESS than the two items' individual shipping costs added together. And, for large orders, the computed amount may actually be reduced even further before your order is processed. The total shipping cost will be displayed on the last page, before you click the button to finalize the order. If shipping charges are higher than computed for some reason, we'll contact you for authorization before processing the order.

    2. Even if you don't create an account and sign in, just add an item to the shopping cart (you can always remove it later). When you see the "Your Shopping Cart" page, select the country OR US State from the drop-down box and the shipping cost will be displayed.


    3. Note that there are some items which cannot be calculated to non-US addresses due to unusual dimensions or weight; if the system is unable to confirm shipping charges, you can go ahead and place your order - we will contact you for confirmation before charging your card or shipping the item(s) to you.
    US Postal Service? UPS? Who's got my package?
    In the USA, large items are usually sent by UPS Ground for the pricing quoted. Pickups and bridges are usually shipped by the US Postal Service, and larger pickup systems by either Priority Mail or UPS. Faster service by UPS or USPS is available; please jot a note with your specific arrival needs in the text box during checkout and check off the box there for a quote, or telephone your order so we may provide immediate pricing. If you specifically state a particular date for arrival, we may - at our option - upgrade your order to the most affordable reliable option to meet that deadline... unless you specify that you must hear from us to confirm the total. Every day we wait to iron out the details, it gets more expensive for you!

    Outside the USA, almost all packages are shipped using services from the USPS. See below for additional details on packages shipped to countries outside the USA.

    Tracking? Tracking/Delivery Confirmation information is added to your account whenever possible, so check back about a day after your order is shipped; additionally, if any of your packages ship with them, UPS will usually forward your tracking number to your email address late in the evening on the day they are shipped.

    Will I have to sign for my package? With UPS, we do not explicitly require a signature for delivery. The policy of UPS is to leave the decision to require a signature "at the driver's discretion" based upon risk and package value. The value of your order may fall into that category, depending on what you ordered. If you cannot be at the shipping location to take delivery, you may wish to contact UPS with the tracking number and ask them to hold it for you at their location for pickup. We cannot indicate that a signature is NOT required, as this leaves us open to liability if the package is taken off your porch before you get home.



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    Are there any sales taxes for US orders?

      New Jersey Sales tax is applicable only to sales originating in New Jersey (billing address) and/or being delivered to New Jersey (shipping address). The rate is 7%, which applies to the purchase amount plus shipping and handling charges. We do not collect sales tax for any other state. There are no US taxes applicable to non-US orders, but taxes may be collected by your country, province, etc., something we cannot know for every area of the world.


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    Non-US Shipments
    Delivery outside of the US

      We ship almost every item we carry all over the world. Notable exceptions are Engelhardt basses (US and Canada only) and large items that become economically impractical due to some country's size restrictions. If you want to see shipping costs for your country, create an account and then visit the item page; the cost to the address your country will be displayed. Shipping costs to certain countries may be increased due to higher costs for insurance and alternate shipping methods that are required due to our experiences. If there is any change we will email you for authorization.

      PAYMENT: You can pay by Visa or Mastercard but only if the item is being shipped to the same address at which you receive your Visa or Mastercard statement. We can also accept a bank cheque or money order, but it must be in US$ payable at a US bank, or a Western Union transfer (add a $5 processing fee to your remittance amount for Western Union transfers under $100). I prefer not to accept Bank Wire Transfers due to many problems with extra, unforeseen fees charged against the amounts of wire transfers by intermediary banks, which significantly reduces the amount I receive, complicates the order, and unnecessarily increases your costs and causes delays. If you must wire funds you must instruct your bank to cover both outgoing and incoming bank fees.

      SHIPPING: Large items are usually sent by USPS Express or Priority Mail International (or sometimes UPS Standard in the case of Canada) for the pricing ranges quoted. Some country's shipping costs are higher due to higher costs for insurance and alternate shipping methods that are required due to experience. Faster UPS Express or Expedited service is available at a premium; please ask for a quote. Pickups and bridges are usually shipped by the US Postal Service.

      TAXES: Additional local tax or customs processing charges may apply to non-US shipments as some countries, couriers, and other local authorities may assess levies, taxes (VAT), processing fees, etc., that we cannot predict. No U.S. taxes are applied to your order. You may wish to contact your government authorities to know what to expect; we do not know what fees your government might assess. These fees are not included in your charges from Gollihur Music; we have no control over local import, VAT, etc., taxes. If items are refused and returned for any reason you are liable for the shipping cost; it will not be refunded.

      GIFTS, SHIPMENT VALUES: As a business we cannot understate the value of a shipment or declare it as a gift, please do not ask us to violate your country's laws.

      Sorry, I cannot ship Engelhardt basses beyond the US and Canada at this time. Bulgarian basses can usually be shipped to any country directly from Bulgaria.
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    Can I install pickups myself?

      All pickups come with complete instructions, and all the bass systems are easily installed - contact us with any questions, as I have plenty of experience using all these products. I also include a two page insert I've written about all the Double Bass products, with installation advice and tips for getting the most out of your pickup and preamp. It also has comments on effectively evaluating your sound and fighting "the feedback monster" if it rears its ugly head. In some cases I have written specific additional documentation for the installation of systems, such as those manufacturered by K&K Sound. Any pickups or preamps that require any special skills for installation are noted within their descriptions.


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    Privacy Statement

      Go ahead and email me, and feel confident when you give me your email and phone number when you call or order. I won't spam and bug you, and I won't give my customer list to anybody else. I hate spam!! We do have a "mailing list"; you can easily choose to add or remove yourself - and we only send out occasional notes, if any - we keep it to a minimum. But that's it.

      If you ever get an email asking you to verify your information, password, or credit card number on GollihurMusic.com (or anyone else for that matter), it's probably somebody phishing for your personal information. The best advice I can give for this, or any other similar incidences with other sites, is never click on a link within an email. If you are unsure about the legitimacy of any similar request, it's best to go to the website directly; if there is anything to the request, there's likely to be information there.

      You can view our full privacy statement here.


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    What is your Return Policy?

      The general policy is all sales are final unless otherwise noted. But that doesn't always mean we won't sometimes take new and unused stuff back, depending on the item and situation. So if you do need to return something, just ask, it won't hurt. Note that prior approval is required for all returns - items without preauthorization will not be accepted.

      We can, at our option, accept many product returns for a full refund and/or store credit (minus shipping). In some cases we must deduct an examination fee; pickups, for instance, are typically marked up by installation and are therefore longer resaleable as new. Sometimes examination fees are necessary for electronic items, since we have to thoroughly test them. In cases where we ship free, or subsidize shipping as part of normal sales practices or special offers, we will offset our actual shipping costs against any refund or credit amount.

      It was that guy who ordered four pickup systems with the stated intent of "trying them all and possibly keeping the one he liked" that ruined it for everyone. But it's also why we make extensive efforts to provide as much real information as possible on this web site -- as well as over the phone and by email. It's all there to help you make an educated decision. We really do want you to choose the proper solution the first time around. And if you're having difficulty in getting the sound you want, or have questions about installing something -- we're always here to help as fellow, experienced bassists.

      So we hope you understand that we prefer to keep returns to a minimum, since we do everything we can (more than anyone else to my knowledge) to make you an informed consumer both before and after the sale. But we are not hard guys, and are certainly willing to do our best to work with you -- just get in touch if you have any questions or concerns.
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    Can I get a Gollihur Music Catalog?

      We send out a packet of brochures with your first and most subsequent orders. This "catalog" has limited space, so you'll always get more in-depth descriptions online, but it's a handy way to browse our offerings while you're offline. Click here to download our brochures.




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    What are the warranty terms for the products I buy from you?

      Product Warranties vary from manufacturer to manufacturer. Gollihur Music is an authorized retailer for ALL of the products we sell, so manufacturer warranties apply. Visit our warranty page for information about each specific manufacturer's terms and warranty periods. But do let us know if you have any questions or are having any issues, we are here to help. If a warranty is not shown do not presume there is none; some item manufacturers do not have a formal, written statement.


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    Can I see the manuals for the products before I buy? Do you have any manuals available online?

      Wherever possible, we try to have product manuals online. They can help you make more informed decisions, as well as see in-depth product information and specifications. Visit our manuals page for links to the ones that are available. You'll also find the PDF Manual logo (shown at right) on the page for any product which has a manual posted.


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