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"Double Bass Pickup and Mic Systems, Strings, Electric and Acoustic Upright Basses, Strings, Amps, Accessories, and more..." |
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UPRIGHT BASS SPECIALISTS... ON THE WEB SINCE 1997
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Home Page
BROWSE PRODUCTS
AccessoriesAmplifiers Basses: Upright Electric Upright Bows, Rosin Bridges Audio Cables Cases/Bags Instructional Material Parts for Repairs/Upgrades
Pickups/Mics For:
Upright BassAcoustic Guitar Other Instruments Preamps & Processors Stands Strings Package Deals
609-624-1470
10am-6pmEastern Time  or mail check/MO 
INFO
Ordering FAQsContact Us Product Manuals Warranty Info Who's Bob?
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Order Information, Policies, FAQ, & Shipping Costs Have some questions about ordering from our site? Want to know what it costs to ship an item to you, no matter where in the world you are? What methods of payment can you use at Gollihur Music? These questions and more are answered below. I'm ready to order - what's next?
 Visa, Mastercard, PayPal, or to mail a check or money order. Just click on the Add To Cart button adjacent to the item(s) you wish to order. You can then continue to shop if you wish, adding additional items. When you've added everything you wish to purchase, click on the Shopping Cart text at the top of the page, click on Checkout and follow the easy instructions to enter the requested billing, shipping, and payment information. IMPORTANT: If you create an account with a password you'll be able to sign in and check the status of your order 24/7.  Visa and Mastercard credit and debit cards are accepted (sorry, no Discover or Amex). The system is on a secure server and your credit card information is encrypted. We are unable to accept non-US based cards for some purchases, we'll let you know if there are any issues. More info on paying from and shipping to non-US countries... We can accept PayPal if we are shipping to a PayPal Confirmed Address. An address is confirmed if the billing address for your registered credit card matches your shipping address. PayPal provides this level of confirmation for their users in the US, Canada and the UK. This means that we can currently only accept PayPal from buyers in those countries. Sorry, payments shipping to an unconfirmed address will be returned. Visit this information page or PayPal.com for information on how to confirm your address. To use PayPal as a payment type, simply shop using the on-line Secure Shopping Cart and choose PayPal as your payment; you will be taken directly to the PayPal site when you finalize your order. If shipping costs are not automatically calculated, we will generate an additional invoice for the shipping costs for you to approve and pay.
 You can choose the CHECK option when you use the Secure Shopping Cart - and mail a check or money order to Gollihur Music, 7 Baywyn Drive, Ocean View, NJ 08230, USA. Write your order number in the memo field on your check or money order. If shipping costs are not automatically calculated, we will generate an invoice, including shipping, to the email address you provided for you to approve and pay. We do not do "checks by phone."NON-U.S. CHECK OR MONEY ORDER PAYMENTS: Checks or Money Orders must be in US Dollars and payable at a US bank.  Purchase Orders can be accepted from schools and universities. You may complete one using figures for cost and shipping from the system, or by emailing us to confirm the items and shipping costs. You may mail the completed purchase order, or fax it to us at  . We cannot accept PO numbers over the phone or by email, we need an official, confirmable school purchase order.
Call us at 609.624.1470 10am-7pm Eastern Time and talk to Mark or  Bob's growly voice (no, I didn't just get out of bed, and I'm not mad, I just sound that way  - I had major throat surgery in 1990, and am happy to be a cancer survivor), and we'll take your credit card order over the phone. Want to talk about your choice or amplification challenges? We'll be glad to chat with you and try to help. You don't have to buy a pickup to just call and chat about bass stuff! Please consider any time differences, and limit calls to 10am-7pm New York City time (Eastern Time Zone).Order by fax -  I have a secure fax machine on a dedicated line for your ordering convenience. You can print out and fill in an order form to send your order if you prefer it to (or have difficulty with) the secure online shopping cart. Our dedicated line is .Click here for Adobe PDF version of Order Form to print  Shipping Costs? Our new and improved custom shopping cart system will add shipping costs to your order automatically. Note that we consolidate shipments and discount the shipping for multiple items wherever we can, so on rare occasions the shipping cost may be different from the calculated figure. If it must be increased for any reason*, we'll contact you for confirmation before processing the order.* Sometimes the very involved logical mind for multiple cart items can be boggled. If the cart calculation is incorrect we'll get your approval before we increase the charge. [Return to top] I'm not sure which pickup system is best for me, or I have another question.
How quickly will I get my pickup/preamp?
UPS Next Day and guaranteed delivery (two day) can also be arranged for credit card orders. Keep in mind I'm on the east coast and need to hear from you reasonably early to make that happen same day. [Return to top] How do you ship, and what does it cost? You can get automatic system quotes for most items in two ways:
 Large items are usually sent by UPS Ground for the pricing quoted. Pickups and bridges are usually shipped by the US Postal Service, and larger pickup systems by either Priority Mail or UPS. Faster service by UPS or USPS is available; please jot a note with your specific arrival needs in the text box during checkout and check off the box there for a quote, or telephone your order so we may provide immediate pricing. If you specifically state a particular date for arrival, we may - at our option - upgrade your order to the most affordable reliable option to meet that deadline... unless you specify that you must hear from us to confirm the total. Every day we wait to iron out the details, it gets more expensive for you! Tracking/Delivery Confirmation information is added to your account whenever possible, so check back about a day after your order is shipped; additionally, if any of your packages ship with them, UPS will usually forward your tracking number to your email address late in the evening on the day they are shipped. [Return to top] Are there any sales taxes for US orders?
[Return to top] Non-US Shipments Delivery outside of the US 
PAYMENT: You can pay by Visa or Mastercard but only if the item is being shipped to the same address at which you receive your Visa or Mastercard statement. We can also accept a bank cheque or money order, but it must be in US$ payable at a US bank, or a Western Union transfer (add a $5 processing fee to your remittance amount for Western Union transfers under $100). I prefer not to accept Bank Wire Transfers due to many problems with extra, unforeseen fees charged against the amounts of wire transfers by intermediary banks, which significantly reduces the amount I receive, complicates the order, and unnecessarily increases your costs and causes delays. If you must wire funds you must instruct your bank to cover both outgoing and incoming bank fees. SHIPPING: Large items are usually sent by USPS Express or Priority Mail International (or sometimes UPS Standard in the case of Canada) for the pricing ranges quoted. Some country's shipping costs are higher due to higher costs for insurance and alternate shipping methods that are required due to experience. Faster UPS Express or Expedited service is available at a premium; please ask for a quote. Pickups and bridges are usually shipped by the US Postal Service. TAXES: Additional local tax or customs processing charges may apply to non-US shipments as some countries, couriers, and other local authorities may assess levies, taxes (VAT), processing fees, etc., that we cannot predict. No U.S. taxes are applied to your order. You may wish to contact your government authorities to know what to expect; we do not know what fees your government might assess. These fees are not included in your charges from Gollihur Music; we have no control over local import, VAT, etc., taxes. If items are refused and returned for any reason you are liable for the shipping cost; it will not be refunded. GIFTS, SHIPMENT VALUES: As a business we cannot understate the value of a shipment or declare it as a gift, please do not ask us to violate your country's laws. Sorry, I cannot ship Engelhardt basses beyond the US and Canada at this time. Bulgarian basses can usually be shipped to any country directly from Bulgaria. Can I install pickups myself?
[Return to top] Privacy Statement 
If you ever get an email asking you to verify your information, password, or credit card number on GollihurMusic.com (or anyone else for that matter), it's probably somebody phishing for your personal information. The best advice I can give for this, or any other similar incidences with other sites, is never click on a link within an email. If you are unsure about the legitimacy of any similar request, it's best to go to the website directly; if there is anything to the request, there's likely to be information there. You can view our full privacy statement here. [Return to top] What is your Return Policy?
We make extensive efforts to provide as many details as possible on this web site, over the phone, and by email, to help you make an educated decision. It is our intention to help you choose the proper solution the first time around. Also, if you are having difficulty in getting the sound you want, or have questions about installing something -- we're here to help as fellow, experienced bassists. We will accept many item returns for a full refund (less shipping), and others may be allowed, though in some cases with an examination fee and/or store credit condition, on a case-by-case basis. So if you do need to return something, just ask, it's no biggie. Pickups, for instance, are typically marked up by installation and are therefore longer resaleable as new; examination fees are therefore necessary since we have to thoroughly test them, and then sell them at used prices. But we are not hard guys and are certainly willing to work with you -- just get in touch if you have any questions or concerns. In cases where we ship free, or subsidize shipping as part of normal sales practices or in the case of special deals, we will offset our shipping costs against any refund or credit amount. It was that guy who ordered four pickup systems with the stated intent of "trying them all and possibly keeping the one he liked" that ruined it for everyone. So we hope you understand that we prefer to keep returns to a minimum, since we do everything we can - more than anyone else to my knowledge - to make you an informed consumer and help you make the right choice the first time. Can I get a Gollihur Music Catalog?
[Return to top] What are the warranty terms for the products I buy from you?
[Return to top] Can I see the manuals for the products before I buy? Do you have any manuals available online?  Wherever possible, we try to have product manuals online. They can help you make more informed decisions, as well as see in-depth product information and specifications. Visit our manuals page for links to the ones that are available. You'll also find the PDF Manual logo (shown at right) on the page for any product which has a manual posted.[Return to top] |
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